Chief eXperience Officer (CXO)
Chief eXperience Officer (CXO)

As the Chief eXperience Officer (CXO), Kaushik leads global Service Management and Consulting teams dedicated to delivering exceptional customer outcomes across cloud, connectivity, and resiliency solutions. A champion of customer advocacy and operational excellence, Kaushik has been instrumental in elevating service delivery standards, improving customer satisfaction and loyalty, and significantly reducing churn.