At 11:11 Systems, we’ve always believed that disaster recovery is about much more than the underlying technology. It’s about cyber resilience, business continuity, and exceptional customer outcomes.
Recently, 11:11 Systems was named an Aspiring Vendor in the 2025 Gartner Peer Insights™ Voice of the Customer for Disaster Recovery as a Service (DRaaS) report. This marks the third year 11:11 has received this recognition. I’m particularly proud of our inclusion in this report because of why we received it: the experiences our customers chose to share.
This blog is my reflection on what those customer voices are telling us about disaster recovery, resilience, and the kind of partner organizations need at their side when everything is on the line.
The Reality: Overconfidence Meets Complexity
The Gartner Peer Insights™ Voice of the Customer report synthesizes customer reviews into actionable insights for IT decision makers. The 2025 report evaluated DRaaS providers across key performance areas including User Interest and Adoption, Capabilities, Support and Delivery, and Overall Rating. By capturing the voice of the customer, the report provides IT leaders with invaluable real-world feedback from their peers.
According to Gartner, “A significant portion (70%) of organizations are poorly positioned in terms of disaster recovery (DR) capabilities, with 66% likely suffering from “mirages of overconfidence.” Gartner also notes that, “DRaaS is designed to ensure business continuity by providing organizations with a cloud-based solution for recovering critical workloads and data in the event of a disruption, outage or disaster. This service is particularly valuable for organizations that lack the resources, expertise or geographically distanced secondary data centers required for traditional disaster recovery strategies. DRaaS addresses the need for rapid, reliable recovery, enabling organizations to minimize downtime and data loss, and to meet their business continuity objectives.”
We see the same pattern in our own research. In the 11:11 2025 Cyber Trends Report, over 80% of IT leaders told us they believe their organizations are overconfident in their ability to recover from a cyber incident. That overconfidence can be dangerous, especially when threats are evolving faster than most internal teams can keep up. From a customer experience perspective, our job is to replace that overconfidence with earned confidence: confidence built on preparation, joint testing, clear runbooks, and a partner who shows up when it matters most.
What Our Customers Say
One of the reasons we value Gartner Peer Insights so highly is that it is entirely based on customer reviews and real-world experiences, distilled into insights for IT leaders evaluating vendors. Recognition in the Gartner Peer Insights™ Voice of the Customer for Disaster Recovery as a Service (DRaaS) report means that our customers not only chose 11:11, but took time out of their day to talk about how it feels to work with us.
Here are a few themes that stand out to me from those reviews:
- DRaaS as a business-critical lifeline
As one customer put it, “DRaaS as a disaster recovery solution is so critical when unexpected cyberattack or any hardware failure happens. It is a very cost-effective service for any business size and scalable to different needs.”
This captures what we hear often: disaster recovery isn’t a “nice to have” — it’s a business continuity lifeline that must scale as the organization grows. - The importance of adaptable, expert support
In addition, we heard that “The replication of IT systems, adaptability based on sudden new demands from the customer, excellent encryption and very knowledgeable support handling all the needs of who knows what they’re dealing with and experts at the same time.”
To me, this feedback is about trust. In a crisis, our customers need to know that the team on the other end truly understands their environment, can adapt quickly, and communicates clearly. - Very diverse portfolio offering
According to another customer, “Diverse portfolio and strong support stand out as key positive aspects.” From my perspective, this further emphasizes customers’ trust in 11:11 Systems to provide the technology and service that make a difference to their businesses.
Experience-Driven DRaaS: More Than Just Recovery
From a technology standpoint, we’ve invested heavily in building a flexible, platform-agnostic DR portfolio, with solutions that span AWS, Azure, HPE Zerto, Veeam, and Cohesity. Our services now extend beyond traditional DRaaS to include cyber recovery, managed recovery, cloud recovery, and infrastructure recovery, supporting both physical and virtual workloads, on-premises or in the cloud.
But technology is only half the story.
When my team and I think about customer experience in DRaaS, we focus on questions like:
- Can our customers clearly see, test, and trust their recovery posture?
Confidence comes from joint planning, realistic testing, and clear SLAs, not just from a datasheet. - How do we communicate during a crisis?
In a cyber incident or outage, silence is not an option. Our customers rely on us to communicate transparently, accelerate recovery, and limit business impact. - Are we aligning recovery to business outcomes, not just RTO/RPO metrics?
Recovery objectives are only meaningful if they connect to what really matters: revenue continuity, regulatory obligations, customer trust, and brand resilience.
When customers tell us that our support, adaptability, and expertise stand out, it validates that we’re designing experiences around those questions — not simply deploying infrastructure and walking away.
From Mirages of Overconfidence to Measurable Resilience
Both Gartner’s research and our own data point to the same conclusion: many organizations are more confident in their recovery readiness than they should be. As threats like ransomware, supply chain compromise, and cloud misconfigurations grow more complex, traditional approaches to DR can be stretched past their limits.
I believe the path forward requires three shifts:
From “DR as an insurance policy” to “DR as a living program.”
DRaaS should be actively tested, tuned, and rehearsed, not left on the shelf until an emergency.
- From “DR as an insurance policy” to “DR as a living program.”
DRaaS should be actively tested, tuned, and rehearsed, not left on the shelf until an emergency. - From internal-only responsibility to shared resilience.
Most teams don’t have unlimited DR expertise or secondary data centers. DRaaS partners exist to share the burden, bringing specialized skills and 24×7 coverage. - From technology-first to experience-first.
The best architecture in the world can still fail the business if, in the moment of crisis, the process, communication, and support experience break down.
Our mission at 11:11 is to help customers make these shifts with confidence — not by adding more complexity, but by simplifying and orchestrating the path to resilience.
Gratitude to Our Customers and What Comes Next
Being included in the Gartner Peer Insights ™ Voice of the Customer for DRaaS report for three years is meaningful to us because it reflects your experiences, in your own words. It aligns with what we saw in our 2025 NPS survey, where we were especially proud of industry-leading scores among our enterprise customers.
To every customer who has trusted us with your mission-critical workloads, shared feedback, or contributed a Gartner Peer Insights ™ review: thank you. You are shaping our roadmap, our service design, and how we show up in moments that matter.
If you’re evaluating your own disaster recovery or cyber recovery posture and suspect there may be a gap between confidence and reality, we’d welcome a conversation.
Together, we can:
- Assess your current DR and cyber recovery readiness
- Identify where DRaaS can reduce risk and complexity
- Design an experience that your teams can trust — not only in theory, but under real pressure
Because when disaster strikes, it’s not just about whether systems come back online. It’s about how quickly your business can recover, how clearly your team can communicate, and how confidently you can continue serving your own customers.
That is the experience we’re committed to delivering.
Gartner, Market Guide for Disaster Recovery as a Service, July 9, 2025.
Gartner, Voice of the Customer for Disaster Recovery as a Service, Peer Contributors, January 27, 2026, 2024, and 2023.
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About 11:11 Systems
11:11 Systems is a managed infrastructure solutions provider that empowers customers to modernize, protect and manage mission-critical applications and data, leveraging 11:11’s resilient cloud platform. Learn more at 11:11 Systems.
