Privacy Notice

11:11 Systems respects your privacy and is committed to maintaining the privacy and confidentiality of the personal data we collect. The purpose of our Privacy Notice is to demonstrate our firm commitment to the privacy and protection of all persons who provide personal data to 11:11 Systems and its affiliates (collectively, “11:11 Systems” or “we” or “our”). This Privacy Notice describes the ways we may collect information from and about you, and what we do with the information we collect, so that you may decide whether to provide information to us.

By visiting 11:11 Systems websites or are otherwise providing your personal information to 11:11 Systems via any other means, you are accepting to the practices described in this Privacy Notice.

For purposes of this Privacy Notice, the term “visitor” includes both those who are and those who are not current customers of our products or services, whether you upload information to our websites, download it, or are merely visiting our websites, as well as those who interact with us through other means, including other online services (e.g., e-mail, chat), by phone, text messages, fax, by written correspondence or in person. You can choose not to provide certain information when using our websites, but then you might not be able to take advantage of many of its features.

Notwithstanding the foregoing, the privacy and protection of personal data that an 11:11 Systems customer stores, processes or transfers using 11:11 Systems’ Products or Services are governed by the terms and conditions of 11:11 Systems’ agreements with that customer, and not this Privacy Notice. Our “Products or Services” include but are not limited to Infrastructure as a Service (“IaaS”), Private Cloud, IaaS Backup, Disaster Recovery as a Service (“DRaaS”), Backup as a Service (“BaaS”), Object Storage, and Managed Security Services.

1. WHAT DO WE COLLECT AND WHERE?

The information we collect may include your personal or company information, such as your name, contact information, company names and addresses, username and password for website registration and login, and financial information and payment card details, as well as IP addresses, hostnames, and other log file information (described below), electronic or telephone communications, product and service selections and orders, or other activities. Generally, we may collect information about you in the following manners:

you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web-based forms, by purchasing a managed service, or by other means
we use automated technical means to collect information about all website visitors for example by use of cookies; via third party providers; and
11:11 Systems affiliates located in the European Union may provide 11:11 Systems with personal information about their prospective or current customers.

Managed Security Services

When a customer purchases Managed Security Services from 11:11 Systems, we will have access to potentially personally identifiable information (“PII”) in the form of hostnames, IP addresses, usernames, and any unencrypted data transmitted in raw log file format. 11:11’s Security Operations Center (“SOC”) will always store, transmit, and receive this data from you in an encrypted format and data is never shared beyond our system boundaries defined as the requirements to deliver the Managed Security Service within the customer’s contract. Service reports, while not encrypted from within the Console, require user authentication to access. It is the customer’s responsibility to manage all Console user accounts and to whom credentials are provided

Web Visit

You may visit our Websites in any of the following ways:

Using your browser to navigate to our websites including, but not limited to, 1111systems.com; iland.com; www.ilandeurope.co.uk; www.ilandeurope.com; www.ilandeurope.eu www.ilandinternet.co.uk; www.ilandinternet.com; www.ilandinternet.de; www.ilandinternet.info; www.ilandinternet.mobi; www.ilandinternet.net; www.ilandinternet.org; www.ilisc.com; www.mycloudfactory.co.uk www.mycloudgoestoeleven.com; www.privatecloudfactory.com; www.thecontinuitycloud.com; www.welcometothecloudfactory.com; www.whatiscloudinfrastructure.com; www.workforcecloud.co.uk; www.workforcecloud.com; or www.workforcecloud.net; www.greenclouddefense.com; portal.greenclouddefense.com; www.gogreencloud.com; www.cascadedefense.com;
Viewing an advertisement displayed on a third-party website that is served content by our web server; or
Viewing an email that is served content by our or a third-party web server.

When you visit our Website, our server logs your IP address (unique network address), the time and duration of your visit, and the time and duration of your visit to the specific website pages you view.

If you arrive at our website by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our Website by clicking a non-paid source, such as link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system. We will likely place a cookie on your hard drive during the web visit.

A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our Website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our Website.

We use necessary cookies to make our site work. Necessary cookies enable core functionality such as security, network management, and accessibility.

If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.

Analytics cookies to help us improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. These will be set only if you accept.

A web beacon, also known as a web bug, is a small graphic (usually 1 pixel x 1 pixel), that is embedded in a web advertisement, email, or page on our web site, but is invisible to you. When you view a page on our web site, an email or an advertisement your web browser will request the web beacon from a web server, which in turn will set a cookie in your web browser containing a unique identifier. This unique identifier will be linked to log information that is used to track your movements on our web site in order to determine the effectiveness of content and advertising campaigns. We do not collect personal information about you as part of a web visit, but web visit information may be tied to other information (including personal information) we collect from you via chat, web forms, and the other means we describe in this Privacy Notice. Our advertising agencies may also use web beacons and cookies to track your activity on our website originating from the advertisement; however, we will not provide your personal information to our advertising agencies. Our advertising agencies maintain their own privacy policies, and you should also review those.

We do not currently respond to “do not track” signals, and our data collection and sharing practices remain consistent for all users in accordance with the representations in this Privacy Notice.

Links to non-11:11 Systems Websites

We may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from 11:11 Systems practices and are not controlled by 11:11 Systems and covered by this Privacy Notice. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your personal data.

Quality of Information

11:11 Systems takes reasonable steps to ensure that the information we collect and use is accurate, up-to-date, complete, and relevant to the practices outlined in the Privacy Notice. Assurance happens at two stages: information collection and information disclosure (if relevant.) 11:11 Systems understands that handling poor quality information can have significant privacy impacts for individuals and is committed to maintain its practices to ensure quality.

Personal information received from the EU

Cross-border data transfers

To facilitate 11:11 Systems’ business practices, your personal information may be transferred to or processed in locations outside of the European Economic Area (EEA). 11:11 Systems has implemented safeguards to ensure that an adequate level of data protection for cross-border data transfers, such as the reliance on the Standard Contractual Clauses adopted by the European Commission, or any alternative transfer mechanism that complies with applicable law.

EU Representative

11:11 Systems has appointed IT Governance Europe Limited as the EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (GDPR), please email our representative at [email protected]. Please ensure that you include our company name in any correspondence you send to our EU representative.

Data Protection Officer

To manage 11:11 Systems’ relationship with EU and UK Data Protection Authorities, 11:11 Systems has a Data Protection Officer (DPO). For any questions related to your rights or general privacy matters, please email [email protected] or send your query to:
ATTN: GDPR DPO inquiry
GRCI Law Limited
Unit 3, Clive Court, Bartholomew’s Walk,
Cambridgeshire Business Park, Ely CB7 4EA
United Kingdom

Sensitive Information

We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, or other sensitive information.

Children’s Online Privacy Protection

Our services are not designed for or directed to children under the age of 13, and we will not intentionally collect or maintain information about anyone under the age of 13. If you believe or suspect that we have collected information for a child under the age of 13, please contact us at [email protected] immediately so that we may delete it.

2. WHAT DO WE USE THIS INFORMATION FOR?

Personal Information

We may use your information to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of the Website, recommend merchandise and services that might be of interest to you, to personalize your visit to our Website, and to enable us to review develop and continually improve the products services and offers we provide online. We also use this information to prevent or detect fraud or abuses of our Website and to enable third parties to carry out technical, logistical or other functions on our behalf.

We limit the use of personal information to the purposes identified in the notice and for which the individual has provided implicit or explicit consent. We retain personal information for only as long as necessary to fulfill the stated purposes or as required by law or regulations and thereafter appropriately disposes of such information.

Contact Information

We use visitor information to send information about our company to visitors and to get in touch with them when necessary. We also use the information we collect to improve the content of our websites and as training aides for our employees. Visitors are given the choice at the point when we request their information.

Financial Information and payment card details

We may ask visitors to enter credit card or account information in order to process orders for services placed with 11:11 Systems or its affiliates. Financial information provided via our website portal is transferred over a secure connection. We collect this information on a transaction-by-transaction basis and will not authorize the release of the information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes in accordance with applicable regulatory requirements. Credit card numbers are used only for processing payments and are not used for any other purposes. When we use third party service providers for credit card processing services we will enter into a written agreement with such third party ensuring appropriate security and confidentiality measures are in place in safeguarding your personal data.

We use web visit information to measure interest in and develop our web pages and marketing plans, customize the content you view on your web visits based on your activity on past visits, and administer our Website.

We use the visitors’ IP address to help diagnose problems with our servers, and to administer our Websites.

We use cookies to help us recognize visitors as unique visitors (just a number) when they return to our websites. For example, if there are 1,000 visits to our website on a certain day, we can use cookies to discover how many of those visits were made via the same browser (same visitor). We may also use the cookie to discover whether a certain visitor has visited our site more than once, and the source for each visit. We also use cookies to: allow us to tailor content or advertisements to match your preferred interest; avoid showing visitors the same advertisements repeatedly; compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our Website (we cannot identify visitors personally in this way); count the number of anonymous users of our sites. For information on how to prevent cookies from being installed, please reference the “Web Visit” section of this document.

We use the visitors’ IP address to help diagnose problems with our servers, and to administer our Websites.

We use web beacons to count the number of times that our advertisements and web-based email content are viewed. We combine web beacon information with cookies to track activity on our website originating from advertisements and web-based email content.

For clarity, we may use technologies similar to cookies and web beacons that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods.

We use information you provide to us via telephone calls, chat, email, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, we will use the information to establish your account. Information you submit in writing, such as chat, email, and web form information is archived and may be tied to information that we collect about your web visits. Your telephone call may be recorded for training purposes and we may enter information you provide via telephone into our systems to use for the purposes described in this paragraph.

We use IP addresses, hostnames, and usernames to deliver and maintain any Managed Security Services to which you have subscribed. In order to provision and support Managed Security Services, such as Managed SIEM, Continuous Risk Scanning, Managed Firewall Services, and Endpoint Detection and Response, 11:11 will receive and have access to your systems’ IP addresses, hostnames, and usernames of your company’s users. The data collected is limited to only what is required to provide the service. You may request at any time an export of the data that has been collected or stored for your subscribed service to review for accuracy.

3. DISCLOSURE OF PERSONAL INFORMATION

Personal information we gather is for internal use only and will not authorize the release of this information to anyone outside 11:11 Systems (except to third party service providers to 11:11 Systems who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure. Service providers include health, dental, and vision insurance providers as well as 11:11 Systems’ 401K provider. Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, such as a lawful request from public authorities in regard to law enforcement or national security requirements, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct. We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Notice, and is permitted to use the information only for the purpose of providing services to us. All communications of personal information to third parties will be done in a manner consistent with applicable laws and regulations, as well as our internal information security and privacy policies.

4. OPTING OUT OF COMMUNICATIONS

11:11 Systems gives you an opportunity to choose to opt-out of personal data being disclosed to third parties for a purpose incompatible with the purpose for which it was originally collected (except for meeting applicable legal requirements or permitting third party service providers who perform functions on our behalf as described in section 3 of this Privacy Notice), including your opting out of receiving future marketing mailings. We will not use your contact information to correspond with you about our services if you ask us not to. Please send your request to [email protected] or write us at Compliance Officer, 11:11 Systems 695 Route 46, Suite 301, Fairfield, New Jersey 07004. Please note that it may take up to ten days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request.

5. SECURITY OF YOUR INFORMATION

11:11 Systems is committed to commercially reasonable safeguards and industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. Visitor textual information is encrypted during transmission, our company databases are accessible only by 11:11 Systems employees, contractors and agents on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreement with 11:11 Systems. Despite these safeguards, however, we cannot guarantee the security of any information you transmit to our website, or guarantee that information on our website will not be improperly accessed, disclosed, altered, or destroyed.

6. DATA INTEGRITY

Personal data we collect is relevant for the purposes for which it is to be used. 11:11 Systems takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.

7. DATA SUBJECT RIGHTS

Under the applicable data protection law you have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you believe that any personal information we have about you is incorrect, or is, has been, or might be used inappropriately or you would like to exercise one of the above mentioned rights please contact us at [email protected], and we will take steps to correct or delete the information, or restrict its use, as appropriate.

8. VERIFICATION

11:11 Systems utilizes the self-assessment approach to assure its compliance with its Privacy Notice. 11:11 Systems regularly verifies that the Privacy Notice is accurate, comprehensive, prominently displayed, and conducts its self-assessment on an annual basis to ensure that all relevant privacy practices are being followed. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place. A statement verifying this self-assessment is signed by a corporate officer or other authorized representative at least once a year.

9. COMMUNICATION TO INDIVIDUALS

Individuals are informed that personal information is:

used only for the purposes identified in the notice and only if the individual has provided implicit or explicit consent, unless a law or regulation specifically requires otherwise,
retained for no longer than necessary to fulfill the stated purposes, or for a period specifically required by law or regulation, and
disposed of in a manner that prevents loss, theft, misuse, or unauthorized access.

10. INQUIRIES OR COMPLAINTS

If you have a question or complaint about this Privacy Notice or our information collection practices, please contact us at [email protected] or write us at:

11:11 Systems
ATTN: Compliance Officer
695 Route 46, Suite 301
Fairfield NJ 07004

We will investigate the matter and are committed to resolving any privacy concerns that you may have. Should any dispute or controversy arise out of or relating to this Privacy Notice, our website, or with related services provided by us (except for Products or Services governed by the terms and conditions of 11:11 Systems’ agreements with a customer), it shall be subject to the jurisdiction and venue of State and Federal Courts in Harris County, Texas, and shall be governed by the laws of the State of Texas without regard to its conflict of law provisions. Notwithstanding the foregoing, if your inquiry has not been satisfactorily addressed and you are a visitor located in the EU, you may contact European Data Protection Authorities.

If any portion of this Privacy Notice is deemed void or unenforceable, then that provision shall be deemed severable from this Privacy Notice and shall not affect the validity and enforceability of the remaining provisions.

11. CHANGES

Our business changes constantly and our Privacy Notice may also change from time to time. You should check our website frequently to see recent changes; however, we will never materially change our policies and practices to make them less protective with respect to an individual’s personal information collected in the past without his or her consent.

If we legally transfer part or the whole of our assets to another organization, your information may be among the items transferred. The buyer or transferee will have to honor the commitments we have made in this Privacy Notice.

This Privacy Notice was last updated on July 15, 2022