I-Tech Services Schedule

The terms and conditions set out in this i-Tech Services Schedule (this “Schedule”) shall apply to each request for i-Tech services issued by the Customer to a Provider (each, an “i-Tech Order”), and shall be deemed to be incorporated, mutatis mutandis, into each i-Tech Order. Any capitalized terms used but not defined in this Schedule or the remainder of the Agreement shall have the meanings set out in the relevant i-Tech Order.

1. Definitions. Any capitalized terms used but not defined in this I-Tech Services Schedule shall have the meanings set out in the Agreement.
   1. "After Hours" are defined as all times other than Business Hours.
   2. "i-Tech Rates Schedule" means the relevant Provider's schedule of rates for i-Tech Services as updated from time to time in such Provider's sole discretion, a copy of which will be provided by such Provider to the Customer upon request.
   3. "i-Tech Service" shall mean technician services provided by the relevant Provider or third parties contracted by such Provider, which may include, without limitation, (i) basic on-site, ondemand first-line maintenance and support, including power cycling equipment, and measuring power consumption, (ii) scheduled support, maintenance, installation and removal of equipment, cabling, temporary badge access, receiving or moving packages, or equipment and other related support services, and (iii) remote support, such as that performed over the internet or other connectivity to manage or troubleshoot remote equipment including networking equipment and virtual servers on such Provider's Cloud Server platform.
   4. "Virtual Server" shall mean any server or appliance hosted on the relevant Provider’s Hosted Cloud Services platform.
   5. "Virtual Server" shall mean any server or appliance hosted on the relevant Provider’s Hosted Cloud Services platform.
2. Term. The initial term of this Order shall commence on the Effective Date and shall end on the final day of the first full calendar month following the Effective Date, and shall thereafter renew on a month-to-month basis until terminated by 30 days' notice from any Party to the other Parties.
3. i-Tech Service. A Provider may provide i-Tech Service on the Customer's virtual server maintained on such Provider’s servers from time to time as mutually agreed between the parties. The Customer may order i-Tech Service by contacting the relevant Provider's customer service department or by such other means as such Provider may from time to time make available to the Customer for such purpose. A Provider shall not be obligated to provide i-Tech Service that is scheduled support beyond basic on-site, on-demand first-line maintenance and support until a scope for such i-Tech Service has been mutually agreed between the relevant Provider and the Customer in writing. Upon a Provider's acceptance of such order (and the parties' execution of a scope document, if requested by such Provider), such Provider will perform the i-Tech Service in accordance with the Customer's directions. Pricing for i-Tech Service shall be at the rates set out on the i-Tech Rates Schedule.
4. i-Tech On-Demand Response Time Service Levels. Each Provider shall use its reasonable efforts to dispatch a technician to perform i-Tech Services requested by the Customer to be performed on demand (1) within one hour following the time the relevant Provider's customer service department receives and logs Customer's request with all of the necessary information requested by such Provider's customer service department to perform the i-Tech Service, for i-Tech Service to be performed during Business Hours, and (2) within two hours following the time such Provider's customer service department receives and logs the Customer's request with all of the necessary information requested by such Provider's customer service department to perform the i-Tech Service, for i-Tech Service to be performed After Hours. If a Provider breaches its obligations pursuant to the previous sentence, such Provider shall issue a credit for up to one hour of i-Tech Service to the Customer, and the Customer shall have no further right of action against such Provider in respect of such breach, and such Provider shall have no further liability to the Customer in respect of such breach.
5. Risk of Loss; Grant of Authority.
   1. The Customer acknowledges that due to the nature of the i-Tech Service, there is potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media, and acknowledges that each Provider’s liability for such damage or loss is limited by this Order and the Agreement.
   2. The Customer grants to each Provider and its agents and service representatives access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate the Customer's computer software, applications, data, and data storage media including, but not limited to, computer operating systems, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on the Customer's computer system or network, in each case to the extent reasonably necessary to allow such Provider to perform its obligations under the relevant Order.
   3. The Customer grants to each Provider and its agents and service representatives permission to download and install software on the Customer's virtual servers, computers and network, including but not limited to virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by the Customer, in each case to the extent reasonably necessary to allow such Provider to perform its obligations under the relevant Order.
6. Miscellaneous.
   1. An i-Tech Order may be executed in one or more counterparts, all of which taken together shall constitute one and the same instrument. Facsimile signatures shall be sufficient to bind the parties to an i-Tech Order.
   2. All i-Tech Service is billed a minimum one (1) hour charge and in 30 minutes increments thereafter. If technician travel is required, travel time to and from the facility is billed for ALL After Hours i-Tech Service. There is a minimum of a two hour charge on any i-Tech Service that requires shipping of equipment.
   3. Services must be scheduled 4 business days in advance and during Business Hours to be considered “scheduled work” for purposes of the i-Tech Rates Schedule.

Exhibit A
i-Tech Rates Schedule

• All rates are hourly and are billed in the currency of the country service is performed in, as shown in the grid below.
• Telco carrier support may be required when troubleshooting power or cross connect issues. All Telco carrier support is billed through a Provider at the Telco carrier’s posted rates.
• Customer is responsible for any taxes on work performed, if applicable.
• Remote Support is support that can be done remotely, such as network troubleshooting, virus/hack cleaning, OS support, email support, firewall management, LEC management, etc.
• On Site Support is support that physically requires personnel on site to perform work, such as a data center escort, troubleshooting, rebooting equipment, remote hands, tracing cross connects, shipping and receiving, tape swapping, resetting power breakers, troubleshooting other power or cross connect issues, etc.

  Hourly Pricing Schedule for REMOTE or Virtual Server i-Tech Service
  Business Hours		After Hours
  Scheduled	On Demand	Scheduled	On Demand
  $200/HR	$225/HR	$250/HR	$300/HR
  £175/HR	£200/HR	£225/HR	£275/HR
  €150/HR	€175/HR	€200/HR	€250/HR

  Hourly Pricing Schedule for DATACENTER On-Site i-Tech Service
  Business Hours		After Hours
  Scheduled	On Demand	Scheduled	On Demand
  $250/HR	$300/HR	$325/HR	$375/HR
  £200/HR	£225/HR	£250/HR	£275/HR
  €200/HR	€225/HR	€250/HR	€275/HR

  All pricing is subject to change.