In emergency situations, every second counts. When a 911 call is placed, lives can depend on the immediate transfer of information. For emergency services, the stakes are even higher — ensuring that Public Safety Answering Points (PSAPs) across the country remain online and connected 24x7x365. No matter what.
A major E911 provider was facing the challenge of ensuring seamless connectivity across numerous PSAPs, each in a different part of the country. The provider’s platform was hosted in AWS GovCloud, making reliable and secure last-mile connectivity essential to ensure emergency calls reached responders in real-time. But inconsistent connectivity and the constant threat of downtime were causing operational nightmares. With public safety on the line, they needed a solution they could trust. That’s when they reached out to 11:11 Systems.
As a global NaaS provider, 11:11 deployed managed on-prem SD-WAN appliances at each PSAP location, ensuring secure, high-performance connectivity that could handle the demands of real-time emergency services. With our dedicated Internet access (DIA) circuits, every PSAP had the bandwidth it needed to process emergency communications without delay.
Additionally, 24x7x365 monitoring through our NOC and SOC services provided real-time insights into network performance, ensuring that issues were identified and resolved proactively. Most importantly, we guaranteed 100 percent uptime — a critical component in any emergency services network. Now, with 11:11 Systems’ global connectivity solutions, this E911 provider can focus on what they do best: saving lives.
See how 11:11 Systems can transform your emergency services network. Explore our Managed Connectivity for AWS Direct Connect.
