It doesn’t matter if you’re running a boutique hotel or a high-traffic resort, the hottest new restaurant in town, or a local staple. If you work in hospitality, there’s simply no room for downtime. These days, slow or unstable connectivity can derail everything from online reservations and digital menus to loyalty apps and staff coordination. Network downtime, no longer a minor inconvenience, can disrupt service, delay revenue, and damage trust. In other words: If your network is out to lunch, so is your customer experience.
From secure property management systems (PMS) to high-speed Wi-Fi, connectivity serves as the foundation for guest satisfaction and operational efficiency. Convenience and service speed are everything in hospitality, so any kind of disruption can leave behind a bad taste, especially for customers. And that’s without mentioning any of the industry’s rapid, ongoing digital transformation. Guests now expect seamless connectivity to stream their favorite shows, use smart devices, and stay connected to work during their travels. Behind the scenes, hotels rely on point-of-sale (POS) systems, cloud-based operations, and connected devices to deliver exceptional service.
Hospitality operators must navigate a number of unique challenges in order to deliver a seamless customer experience:
- High Guest Expectations: Guests demand high-speed, always-on internet. Anything less can lead to poor reviews.
- Security Risks: Handling sensitive data, such as payment and personal details, requires tight security and compliance with industry standards.
- Scalability Issues: Expanding across multiple properties or adding new technological capabilities often comes at a high cost and effort.
- Bandwidth Strain: IoT devices, smart TVs, and streaming services place unprecedented strain on network bandwidth.
How can property managers keep up with these increasing technological demands—such as adopting smart building solutions and advanced tenant communication tools—while staying focused on the day-to-day operations? Especially in an industry where having a resilient, high-performance network isn’t just an IT infrastructure issue—but something part and parcel to your brand promise?
11:11 Systems, a global Network-as-a-Service (NaaS) provider, can help you simplify operations, enhance guest experiences, and scale effortlessly. How? Let’s dive a little deeper.
- Managed SD-WAN and Wi-Fi – 11:11 Systems provides best-in-class software-defined wide area networking (SD-WAN) and Wi-Fi solutions. These are designed to ensure that guest networks and business networks operate flawlessly, even during peak usage times.
- Result: Guests get uninterrupted streaming while property operations remain seamless.
- Last-Mile Connectivity Redundancy – Forget outages. With solutions that include broadband, LTE/5G, Starlink, and enterprise fiber options, 11:11 Systems guarantees resilient connectivity for properties in both urban and remote locations.
- Result: Your network stays online 24x7x365, maintaining trust and operational consistency.
- Proactive End-to-End Monitoring – Real-time monitoring ensures network performance and security are never compromised. Alerts and custom reports provide instant visibility, allowing you to resolve issues before they impact guests.
- Result: Faster issue resolution with minimal guest disruption.
- Integrated Network Operations Center (NOC) and Security Operations Center (SOC) – With 24x7x365 monitoring and threat detection across all connected sites, property managers gain peace of mind that their systems are secure and always operational.
- Result: Enhanced efficiency for property staff and reduced stress.
- Simple Installation and Scalability – Pre-configured hardware and expert remote support make installation quick and straightforward. Whether you’re managing a boutique hotel or a global chain, scaling your network infrastructure has never been easier.
- Result: Speedy deployment with flexibility for expansion.
11:11 Systems is the go-to partner for leading hospitality operators, offering tailored solutions to address IT and network challenges. With a focus on seamless operations, robust security, and dependable connectivity, we empower businesses to deliver outstanding guest experiences.
- Turnkey Connectivity Solutions: Centralize all your connectivity needs with one vendor—from WAN to Wi-Fi to security
- Built for Bandwidth Surges: Whether your property is empty or full, your network can handle the demand.
- Enhanced Security Measures: Networks are segmented between guest and operational tasks to protect data and ensure compliance.
- Global Deployment Expertise: No matter where your properties are, 11:11 Systems provides consistent deployment and support.
- Procurement Flexibility: Solutions integrate seamlessly with cloud-native hospitality platforms through AWS Marketplace.
The only thing checking out at your properties should be guests—not the Wi-Fi, not the POS system, and certainly not your back-office tools. For today’s hospitality leaders, uninterrupted connectivity is the foundation of a five-star experience. Want to learn how 11:11 Systems can transform your property’s network and IT infrastructure? Learn more here or contact us today to speak with an expert.
