To accommodate the open-fire-hydrant-like stream of data creation across today’s modern IT landscape, our systems have, naturally, been forced to grow in complexity. While a source of great innovation, this increasingly complex reality has also left many IT teams feeling overworked and overwhelmed, and their businesses vulnerable to evolving threats, malicious or otherwise.
But amidst all the chaos and complexity, there is good news: You don’t have to do it all.
At 11:11 Systems, our mission is to empower customers to modernize, protect, and manage mission-critical applications and data by leveraging our resilient cloud platform alongside a host of innovative, integrated solutions. As part of this ongoing commitment to delivering comprehensive and efficient services, we are excited to introduce our Managed OS Services, available both directly and through our partner network.
Expanding Our Service Portfolio
Managed OS Services represents our initial offering in the realm of managed operating systems, targeting our existing customers within the 11:11 Cloud Platform. This new capability aims to provide our customers with robust solutions to manage, monitor, and maintain their operating systems, ensuring reduced downtime, enhanced security, and streamlined operations without the complexities of internal OS management.
Why Managed OS Services?
- Enhanced Security: By offloading OS management to 11:11 Systems, you ensure that your systems are consistently updated with the latest security patches and compliance requirements. This minimizes vulnerabilities and protects your critical data from emerging threats.
- Operational Efficiency: Our Managed OS Services free up your IT resources, allowing your team to focus on strategic initiatives rather than routine maintenance tasks. This results in increased productivity and cost savings.
- Scalability and Flexibility: Our services are designed to grow with your business. Whether you’re expanding your cloud footprint or adapting to new market demands, our Managed OS Services provide the scalability you need.
- Competitive and Transparent Pricing: Our pricing structure is both competitive and transparent, reflecting our commitment to delivering high-value services at accessible rates. We offer a two-tier pricing model that ensures flexibility and affordability for businesses of all sizes.
Take OS Management Off Your To-Do List
11:11 Managed OS Services frees up your IT team to extend and innovate — not spin cycles managing tedious tasks, like updates and patches.
Our solution allows you to partially or fully outsource the management of your operating systems on 11:11 Cloud and ensure they remain continuously optimized, updated, and running smoothly. Whether your business needs help delivering OS updates and patches or 24x7x365 monitoring and alerting, 11:11 Managed OS Services can deliver the proactive management today’s complex IT landscape demands. As a result, your operations remain secure and your IT team has more time to focus on what matters most: delivering business value.
As I mentioned above, our Managed OS Services are currently available in two tiers, which are tailored to meet the specific needs of your business:
- OS Life Cycle Management, which includes: OS best practices deployment with ongoing fully automated updates and patching.
- OS Advanced Management, which includes: All Life Cycle Management features as well as 24x7x365 monitoring, proactive technical support, and OS administration.
All tiers include support for Windows Server and several Linux Operating Systems variants.
But which tier is right for you? Let’s dig deeper.
Tier 1: Ideal for Partner Service Integration
The OS Life Cycle Management tier is perfect for small to medium-sized businesses and partners looking to build their own service offerings around our robust infrastructure. This tier includes essential OS management services, regular updates, and basic support. It provides a solid foundation upon which partners can wrap additional services, offering their clients a comprehensive solution.
Key features of the OS Life Cycle Management tier include:
- Essential OS Management: Routine updates and patches are handled seamlessly, ensuring that systems remain secure and up-to-date.
- Basic Support: Access to our support team for troubleshooting and basic assistance.
- Flexibility for Partners: Ideal for partners who wish to integrate and build upon our services, providing their own unique value-add to their customers.
Tier 2: Perfect for Medium to Large Enterprises
The OS Advanced Management tier is designed for larger enterprises that require a higher level of service, including change control and more advanced management features. This tier offers custom patch management schedules, enhanced security protocols, and priority support, making it the perfect choice for organizations with complex IT environments and stringent compliance requirements.
Key features of the OS Advanced Management tier include:
- Advanced OS Management: Tailored patch management schedules to fit the specific needs of the enterprise.
- 24x7x365 Monitoring: Threshold-based monitoring of your managed Operating Systems in combination with notifications and automated ticketing.
- Priority Support: Direct access to our expert support team with faster response times and dedicated account management.
- Change Control: Comprehensive change management processes to ensure minimal disruption during updates and maintenance.
SaaS-Based Approach for Enhanced Security
To further bolster security, we have adopted a SaaS-based approach for our Managed OS Services. This eliminates the need for direct network connections to customer environments, significantly reducing the risk of network breaches and ensuring a secure, reliable service delivery.
Partnering for Success
Our existing hardware partners will particularly benefit from our Managed OS Services. By offloading the challenging aspects of OS patch management to 11:11 Systems, partners can focus on their core offerings while we handle the intricacies of maintaining secure and up-to-date operating systems. This collaboration allows partners to deliver a more comprehensive service package to their clients, leveraging the reliability and expertise of 11:11 Systems.
Closing Thoughts
At 11:11 Systems, we understand the critical role that operating system management plays in the overall health of your IT infrastructure. With our Managed OS Services, you can trust that your systems are in expert hands, allowing you to concentrate on what you do best — driving your business forward. Explore the future of managed services with 11:11 Systems and learn to modernize, protect, and manage everything in your IT environment like never before.
