As of January 2022, iland is now 11:11 Systems, a managed infrastructure solutions provider at the forefront of cloud, connectivity, and security. For the most up-to-date product information and resources, or if you have further questions, please refer to the 11:11 Systems Success Center or contact us directly.
Announcing the new 11:11 Systems Customer Hub:
Allowing for Management of Account Level Information
The new 11:11 Customer Hub is the authenticated portion of Success Center. It is a portal that allows all 11:11 customers to manage account level information related to cloud services and products. This includes managing contacts, viewing contract data, managing support/project/billing tickets, and paying open invoices.
Empowering 11:11 customers with the solutions that you seek
We recognize that you, our customers, are resourceful. In most cases you try to find information or solve problems on your own before reaching out for help. 11:11 has created this new portal based on your feedback. The portal creates an efficient way to provide information quickly and efficiently while allowing you to focus more time on your business activities.
Satisfying the need for self-service which is becoming the first choice
Long gone are the days when a phone call was the only option to reach a support team. In fact, a recent study showed that 40% of customers now prefer self-service over human contact. 11:11 recognizes that self-service is no longer a “nice to have”. In addition to all of the support that you already have today, this new portal provides more for more speed as you search for solutions to many of your questions.
- Authenticated access via Console
- Account information
- Guided onboarding as a new 11:11 customer
- Self-service contact management
- Visibility of contracts, invoices, and work orders
- View and submit billing, project, and technical support tickets
- Compliance reports access for all customers
- 11:11 customer Product training labs
- File share
How to Access
To access 11:11’s new Customer Hub, visit: Success Center Login, or visit 1111-success-center-customer-hub and select “Login” at the upper right hand corner. Login using your existing 11:11 Console credentials.
Why customers choose 11:11?
11:11 is a global cloud service provider of secure and compliant hosting for infrastructure (IaaS), disaster recovery (DRaaS), and backup as a service (BaaS). Industry analysts recognize 11:11 as a leader in disaster recovery. The award-winning 11:11 Cloud Console natively combines deep-layered security, predictive analytics, and compliance to deliver unmatched visibility and ease of management for all of 11:11’s cloud services. With headquarters in Houston, Texas, London, UK, and Sydney, Australia, 11:11 delivers cloud services from its cloud regions throughout North America, Europe, Australia, and Asia.
For more information: 11:11 Customer Hub.