Senior Vice President of Customer Operations
As the Senior Vice President of Customer Operations at 11:11 Systems, Jon Pratt is responsible for leading the customer operations department, including customer service and support, service implementation, technical account management, service delivery, and operations.
Jon joined iland in 2020 and brings a wealth of technical management experience including time spent in multiple leadership roles in infrastructure and security at organizations including TNT Crane and Rigging, US Legal Support, and Healthhelp. Earlier in his career, Jon held numerous engineering roles at multiple managed service providers.
Jon is a graduate of Arizona State University.